Nearly every one of us has experienced leadership transitions that could be described as “good,” “bad,” or “ugly.” And the percentages of disastrous transitions are astoundingly high. As Australian sociologist Hugh Mackay says, “Nothing is perfect. Life is messy. Relationships are complex. Outcomes are uncertain. People are irrational.” So what else should we expect but to experience our share of bad leadership transitions?

What I want to share here are a few of the complexities that make leadership transitions difficult and, more importantly, how to prevent these ugly transitions from happening to you.

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Today companies operate in a complex global economy which is more diverse, connected by the Internet, and not very predictable. Many companies still pursue classic business approaches (inside-the-box thinking) with a focus on short-term results. Failure to focus on business improvement and adapting to the new business environment can cause many issues and eventually lead to delisting from a stock exchange, bankruptcy, or liquidation. How many of 1960’s “Fortune 500” companies still exist today?

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What do Bill George (Medtronic), Meg Whitman (eBay), Bob Wright (NBC), Lou Gerstner (IBM), Larry Bossidy (Allied Signal), Ted Turner (CNN) and Howard Schultz (Starbucks) have in common?

They were all outstanding leaders who revolutionized their companies by applying outside experiences and viewing through different lenses.  Unshackled by past memories or limited perspectives, their successes were a product of “what can be?” versus “what has happened?”

Does that mean industry experience is overrated?  Not necessarily, but I believe a talented leader with an outside perspective, fresh eyes and an open mind will usually outperform an industry veteran when important change is needed.  Why?

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UBS recently published an article that gave a good synopsis of what a restructuring entails, especially regarding public companies:

“A restructuring marks a challenging and sometimes disruptive time in the history of any corporation that has ever undertaken one. Managements rarely aspire to undergo a restructuring, but in some cases, it is the best path when a company has an urgent need to turn around its fortunes, improve its reputation, or restore its competitive position. The process can entail major changes in the organizational structure, staff, asset base/product line, or cost structure. History tells us that a positive outcome is not assured, as not all restructuring plans are carried out effectively.

 

A successful restructuring begins with a vision and an achievable strategy for implementation. A well-executed restructuring or turnaround can transform a company that is weighed down – by an inferior product line, a heavy debt burden, inefficient operations, or a damaged reputation – into a strong competitor with dramatically improved financial results.”

See the entire UBS article on restructuring and turnarounds here. The Association is home to top interim executives, many of whom specialize in providing the leadership to transform struggling companies.

Overview
On March 30, 2015, I began my tenure as an interim manager (Interim Chief Operating Officer) at ChildServ, a social services agency that had recently celebrated its 120th anniversary serving at-risk children and families in the Chicagoland area. While I was new to the role, I had the benefit of not being new to the organization. In fact, I had served on the Board of Trustees of ChildServ for the prior 15 months, resigning only after my Board colleagues had voted to have me take on the difficult task of driving badly needed change from within.

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Troubled companies and their advisors are increasingly finding value in pursuing substantive balance sheet restructurings out of bankruptcy court. This shift has been driven by a number of factors, including the availability of risk capital, pressure from creditors to minimize costs, reduced management control in the context of bankruptcy, and the ability to negotiate favorable terms with severely impaired creditor constituencies.

As more companies facing financial distress seek to reorganize out of bankruptcy court, the key driver in right-sizing a balance sheet has shifted from aggressive legal tactics to savvy negotiating. Increasingly, advisors to distressed companies must be prepared to drive substantial, and potentially life-saving, change in their clients through impactful negotiations with key stakeholders.

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View original article in In Business here.

A couple of months ago, I got an email from Benton Harbor, Mich. It reported on the local strife following the appointment of a super-powerful municipal administrator under a new Michigan law.

“Do you do this?” my correspondent asked. “Any comment?”

And I replied that the only person I would trust to comment was someone whom I had admired for many years but had never met.

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Turnaround & Workouts magazine named your firm one of the top 12 outstanding turnaround management firms in the country, twice. How did you do that?

This award is usually given to firms based on their growth, we stood out with our case work. We are unique from the standpoint that we are very nimble and flexible and can respond quickly to a company’s needs. We think it’s far more important to build a team within the corporation, therefore build value, because unless we do that, once we leave, so do our resources.

Is that unique?

That is in contrast to the major consulting firms that want to put in 10, 20, or 50 people at their rates into a particular company. What we want to do is use the people that are within the company. We want to bring employees to the next level, hire a full permanent management team, and make sure that plans are in place so that the business can continue when we leave.

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Whether you are an investor, serve on a board of directors, own or manage a company, you face business risks. All of the stakeholders accept additional risk when the company is heading for trouble. Balancing these risks can cause a predicament. By recognizing some early warning signs that indicate business trouble on the horizon, you can eliminate, overcome, or, at the very least, side step many of those risks.

Business trouble means different things to each of us at different times. The perception differs depending on the stakeholder, but the fear is always the same — loss of their investment (money, time, energy, good will, reputation). The anticipation of loss is unacceptable. No one likes to lose — anything.

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