From SaaS to Agentic BPO: How AI Is Reshaping Business Models

Agentic AI is pushing companies to rethink traditional SaaS economics. As agents begin executing workflows, organizations are exploring outcome-driven models that resemble AI-powered BPO (Business Process Outsourcing) services rather than seat-based software platforms.

For decades, SaaS growth relied on expanding users and licenses. The more seats a company sold, the higher its perceived value.

Agentic AI introduces a different possibility, one where software doesn’t just support work, but performs it.

That shift has led to a “SaaSpocolypse.” Software as a Service companies have shed market value in the face of the rapid emergence of agentic AI. In response, Jack Dorsey, CEO of Block, laid off 40 percent of his workforce and was rewarded with a 24 percent jump in the company’s stock price.

Is that the only way forward? No, says one of our InterimExecs RED Team CIOs.

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The Workforce Crisis Driving AI Adoption (That No One Wants to Admit)

The most successful organizations adopt AI not to replace workers, but to solve talent shortages and scale expertise through AI agents.

AI is often framed as a productivity story. But, according to one of our RED Team Interim CIOs whose expertise involves transforming organizations using AI and technology, the problem is something very different.

“They don’t have the workforce.”

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What Is Agentic AI? An Interim CIO’s Guide to Real Transformation Beyond AI Hype

Agentic AI shifts work from humans navigating software to AI agents executing workflows directly under expert supervision.

“Agentic AI” is one of the hottest terms out there. But what does agentic AI really mean? It’s not chatbots, copilots, or incremental automation. That is so last week in our AI-fueled world.

In our interview with an Interim CIO who has led multiple deployments, the distinction was clear: agentic AI isn’t about assisting users, it’s about artificial intelligence agents actually doing the work.

And it’s big. Really big. In fact, Nvidia CEO Jensen Huang said in his keynote address at the 2025 Consumer Electronics Show that enterprise AI agents would create a “multi-trillion-dollar opportunity” for many industries, from medicine to software engineering.

So how do you get a piece of that?

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From Full-Time Tech Exec to Interim CIO: 5 Key Steps for Making the Leap

Veteran tech executives are increasingly drawn to the flexibility and fresh challenges of interim and fractional CIO roles. Whether you’re seeking more control over your time, eager to solve complex problems at scale, or simply ready for a new phase in your career, the interim path offers an exciting opportunity to make a high-impact difference across organizations.

But making the leap from a traditional, full-time C-suite role to interim work isn’t as simple as updating your resume. It requires a mindset shift, new strategies, and a clear value proposition. In a panel hosted by Robert Jordan, CEO of InterimExecs, seasoned interim leaders Dominic Luzi, Tom Murray, and John Matthesen shared their hard-won insights on what it takes to succeed as an interim or fractional CIO. Here’s what you need to know.

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The Ultimate Guide to Hiring an Interim CIO

Technology can make or break your business. Whether you’re navigating a high-stakes digital transformation, cleaning up an IT disaster, or preparing your company for sale, you need smart, decisive leadership. But what happens when your organization can’t wait six months to recruit the perfect permanent CIO?

That’s where an interim CIO comes in.

Unlike a full-time hire, interim CIOs bring speed, clarity, and deep experience — often stepping in after a CIO departs, during a crisis, or ahead of a major initiative.

This guide breaks down what every CEO, board member, or private equity investor should know about hiring an interim CIO—how to recognize when you need one, what they actually do, how they differ from CTOs and fractional executives, and what traits to look for.

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What is the Role of an Interim CIO? 5 Common Use Cases

In today’s fast-moving, tech-driven business environment, the role of the CIO is more critical — and more complex — than ever. Whether your organization is navigating digital transformation, merger integration, or large-scale ERP system upgrades, an Interim Chief Information Officer (CIO) can deliver immediate, strategic value without adding long-term overhead.

(Learn more about our Interim CIO Services and Fractional CIO Services here.)

Unlike consultants or rising IT managers, a seasoned interim CIO brings deep operational and leadership experience. These executives are not only capable of taking on the same responsibilities as a permanent CIO, but they also offer a focused lens on change, transformation, and rapid results.

Here are 5 common use cases where an interim CIO can be a powerful asset to tackle high-impact technology initiatives, IT leadership gap coverage, or specialized project execution:

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Top 5 Qualities of a Great Interim CIO

When technology stalls or transformation fails, it’s rarely because of tools or code. More often, the root issue is leadership — misaligned, ineffective, or stuck in the weeds.

That’s where interim CIOs step in. The best ones don’t just manage systems. They stabilize teams, reset direction, and accelerate outcomes — often under immense pressure and tight timelines.

At InterimExecs, we work with elite interim leaders across the globe through our RED Team. We sat down with some of our top-performing interim and fractional CIOs to understand what separates the good from the truly great.

Here’s what we found:

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